Make a Difference Every Day

Job Title: Field Service Coordinator

Reports To (directly): Systems and Programs Manager

Reports To (indirectly): VP of Operations

Purpose:
We are currently seeking a Field Service Coordinator. In this role, you will be responsible for scheduling, re-scheduling, updating, and communicating the field service schedule in an efficient, timely and accurate manner. We are looking for someone with proven interpersonal skills, a team player with extreme multitasking skills, high drive, and energy. We are looking for a candidate that is reliable, honest, detail oriented and committed to their work.

Education:

• High School Diploma (College Degree a plus)

Requirements:

• Excellent computer literacy – Proficient in Microsoft Office and MS Excel
• Must be detail-oriented, highly accurate, conscientious, and able to work independently
• Extremely dynamic and possess strong organizational skills.
• Must be able to multi-task in a fast-paced, high-stress environment.
• Excellent communication and interpersonal skills.
• Proficient in Geography and Google Maps applications
• Mechanical knowledge or trades background preferred

Responsibilities:

• Schedule work orders for field technicians within your assigned geographical territory
• Close cooperation with office and field personnel to assist in the coordination of routine and complex jobs
• Manage technician capacity within your assigned geographical territory to ensure that client expectations are met or exceeded
• Consistently meet or exceed departmental goals
• Effectively manage field efficiencies and profitability within your assigned territory
• Dispatch technicians to emergency service work orders
• Perform routine audits of all field technicians’ schedules to maintain a high level of accuracy and efficiency
• Participate in an “on call” rotation

Experience:

• 3+ years of experience with operations management and/or field service scheduling
• Knowledge of Service Administration processes, preferably in a Production or Service environment
• Strong logistics and planning background.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

American Repair Maintenance LLC.

Spring Lake, MI

Scheduling Supervisor

Description:

ARM is a data-driven, full-service repair and preventative maintenance partner across all trades. Self-performing and scalable, we improve our clients’ occupancy costs by offering a more strategic, proactive, and predictive approach to facilities maintenance.  Along with competitive pay, we offer medical & RX, dental, vision, life insurance, company matching 401(k), HSA, paid vacations, paid holidays and referral bonuses.

This position will serve at the forefront, as a resource, for all Service Coordinators in their assigned region by representing the best interest and practices of American Repair Maintenance. A Service Coordinator plans and establishes schedules to meet customer demands and overall company efficiency. They develop schedules in accordance with workflow forecasts, company and employee capacity, and new business opportunities. Scheduling Supervisor will ensure Coordinators adherence is up to par with the American Repair Maintenance standards. Overall, will look to ensure Coordinators are supported and compliance and efficiency is met.  This position reports to the VP of Operations.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• The Scheduling Supervisor has direct oversight and management of the schedulers.
• Schedule and assign technicians to all work orders within an assigned geographical territory, utilize the Scheduling Handbook and Checklists when scheduling all work orders to ensure accuracy.
• Work closely with Account Managers and Account Support staff to ensure all work orders are scheduled timely and correctly.
• Work closely with Supervisors to assign the correct technician on more complex jobs.
• Request subcontractors, when applicable.
• Manage technician capacity effectively to accommodate all work orders.
• Develop opportunities or strategies for all long-term and short-term capacity shortages in geographical areas.
• Participate in projects to assist in roll out, forecasting and technician allocation.
• Conduct daily, routine audits of technicians’ schedules to look for efficiency opportunities.
• Monitor the status and progress of all assigned work orders in Pending, waiting to be scheduled and Scheduled statuses.
• Ensure that same-day schedule changes are communicated to the field technician(s) and supervisors in a timely manner.

• Provide support and advice during staff recruitment and ensure the proper onboarding and training process.

• Schedule and execute training for new Service Coordinators
• Participate in an on-call rotation.

Requirements:

Minimum Qualifications:

• 3-5 years Management experience
• Must have excellent interpersonal skills and be able to effectively interact with all levels of staff.
• Must be attentive to detail, organized, and have a high level of accuracy.
• Proficient in Excel
• Ability to serve as a knowledgeable resource and coach.
• Ability to work independently and manage staff and/or cross-functional teams and/ or projects.
• Business Administration Degree a plus

Schedule:

• On-Site
• 8-hour shift
• Participate in an on-call rotation.